1. Shipping Locations

Primedrive Auto Parts serves customers across Canada, subject to shipping availability.

Delivery options may vary depending on your province, postal code, product size, and shipping carrier.

2. Order Processing

Orders are prepared for shipment after payment confirmation and product availability verification.

Processing times may vary depending on the item, stock availability, weekends, and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation when tracking information is available.

3. Estimated Delivery Times

Delivery times depend on your location, the shipping method selected, and carrier availability.

Estimated delivery dates, when available, will be displayed during checkout or communicated after order processing.

Please note that weather conditions, public holidays, and carrier disruptions may affect delivery schedules.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

* Delivery location
* Package weight and dimensions
* Selected shipping method
* Product handling requirements

Applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has shipped, you will receive tracking information when provided by the shipping carrier.

Use the tracking number to monitor the progress of your package through the carrier’s tracking service.

6. Large and Heavy Auto Parts

Certain automotive components, including engines, transmissions, bumpers, and oversized parts, may require special handling or freight delivery.

Additional shipping charges or delivery arrangements may apply.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery addresses and contact information during checkout.

If you notice an error in your shipping details, please contact us as soon as possible.

Address changes may not be possible after an order has been dispatched.

8. Delayed, Lost, or Damaged Shipments

If your order arrives damaged, is significantly delayed, or appears to be lost, please contact our customer support team.

Provide your order number, tracking details, and photos of any visible damage to help us investigate the issue.

9. Contact Our Shipping Support Team

Have questions about delivery, tracking, or shipping costs?

Our customer support team is available to assist you.

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed